Frequently asked questions
Everything you need to know about Dialover's platform, pricing, and onboarding. Can't find an answer?
What is Dialover?
Dialover is an enterprise outbound dialer and VoIP platform built specifically for call centers. We deliver high-volume predictive dialing, carrier-grade voice infrastructure, and optional AI automation add-ons.
Is Dialover suitable for large enterprise call centers?
Yes. Dialover is engineered for high-performance operations, from fast-growing teams to enterprises running thousands of concurrent agents across multiple regions, with role-based access, multi-tenancy, and dedicated SLAs.
Which dialing modes do you support?
We support predictive, power, progressive, and preview dialing, along with answering-machine detection, local presence, and intelligent retry logic to maximize live connections.
How reliable is your VoIP infrastructure?
Our globally distributed SIP backbone is built for 99.99% uptime with automatic failover and least-cost routing. We use HD voice codecs to deliver consistently crystal-clear calls.
Are the AI voice agents required?
No. AI voice agents, calling bots, qualification bots, and appointment-setting bots are optional add-ons. The core platform is always focused on outbound dialing and VoIP. You can add automation whenever you're ready.
Which CRMs does Dialover integrate with?
Dialover integrates with Salesforce, HubSpot, Zoho, and virtually any system via our REST API and webhooks. Two-way sync and instant screen pops keep your data unified.
Can I bring my own numbers and carriers?
Absolutely. You can port existing numbers, provision new global DIDs and toll-free numbers, or bring your own SIP trunks. Our team handles migration end to end.
Is call recording compliant?
Yes. Recording is encrypted in transit and at rest, with configurable retention, consent capture, and searchable transcription to support compliance requirements.
How does pricing work?
We offer Starter, Professional, and Enterprise plans. Pricing scales with agents and usage, and Enterprise includes custom volume rates, dedicated infrastructure, and a named success manager.
How long does onboarding take?
Most teams are live within days. Our onboarding specialists handle number provisioning, CRM integration, campaign setup, and agent training so you ramp quickly.
Do you offer 24/7 support?
Yes. Every plan includes support, and Professional and Enterprise customers receive priority and 24/7 coverage with rapid response times.
What security and compliance standards do you follow?
We follow enterprise security best practices including encryption, granular access controls, audit logging, and data residency options to help you meet regulatory obligations.
Can Dialover scale during peak campaigns?
Yes. Capacity is elastic. Burst to high concurrency for seasonal or campaign spikes and scale back down automatically, paying only for what you use.
Do you provide analytics and reporting?
You get real-time wallboards, agent scorecards, and fully customizable dashboards, plus scheduled exports across every campaign, agent, and outcome.
How do I get started?
Click Get Started and our team will scope your operation, recommend the right plan, and stand up a tailored environment for your call center.
Still have questions?
Reach out at rustam@dialover.com and our team is here to help you scale with confidence.
No credit card required · White-glove onboarding · 24/7 support